Featherwinds® Lodging Frequently Asked Questions page contains questions/answers regarding our services in lodging, weddings and special events and the area of the Bavarian town of Leavenworth WA, the Upper Valley, and Lake Wenatchee, Fish Lake Recreation Area. If you do not find the answer to your question, please email us at:
Cancellation and Deposit Policy
Festival, Holiday, Wedding Weekends:
There is no cancellation for festival, holiday or wedding weekends. If you are unsure if it is a festival or holiday weekend, please email or call before booking a reservation. Wedding weekends refer to a booking by a guest for a wedding held here at Featherwinds®.
Bed and Breakfast Guest Inn Suites
We charge your credit card a minimum of one night stay or half the total booked value; whichever is greater, plus any added services and tax as deposit at time of booking. There is a seventy-two (72) hour notice required prior to your arrival date for any cancellations. There is a $35.00 processing fee charged at time of an allowable cancellation any additional services aside from from lodging, will not be refunded. No refunds will be made if cancellation is within seventy-two (72) hours of arrival date.
Cabins/Condos/Lodges/Vacation Rental Homes
We charge your credit card 50% of the booked value at time of booking. The remaining balance is due forty-five (45) days prior to arrival. Cancellation forty-five (45) days or more prior to arrival date is subject to a cancellation fee equal to fifty percent (50%) OF THE TOTAL BOOKED VALUE. If notification is less then forty-five (45) days prior to arrival date, there will be no refund. No refund for deletion of guests within forty-five (45) days prior to arrival date. There will be no refund for any unused portion of your stay. Damage deposit, check or credit card authorization must be provided upon arrival. Valid credit card information and authorization is required in lieu of a damage deposit.
Check in is anytime after 3:00 pm. All check-in's have to be done at the Main office at the Bed and Breakfast Guest Inn even if you have reservations at The Country Cottage, The Garden Guest Lodge, or Bed and Breakfast. Checkout for all of our lodging is 11:00 am. Return keys for all facilities and Inn suites to the main office. Time restraints do not allow for early check in's or late checkouts. Late checkouts are charged the equivalent of a one night stay.
All of our published lodging rates include basic cleaning fees. If there is excessive cleaning required inside or outside the rented facility, your credit card will be charged accordingly based on the additional cleaning time required by our housekeepers. This includes additional cleaning costs for barbecues, hot tubs, pool, stains on walls, ceiling, carpets, tile and wood floors. Damage repair will be charged accordingly based on contractor charges, inspection charges/fees (if any) and additional clean up charges.
Directions to Featherwinds®
Please use our driving directions and map provided on this website. Some navigation systems are not accurate! So please do not rely on your navigation system or internet mapping websites. Our written directions and map are provided on our website for you. Using our directions will bring you directly to Featherwinds® from Highway 2, either east or west of Leavenworth.
In the case of an emergency, call 911 immediately. While calling 911, send one of your guests to our main office. Our staff will assist you and the 911 operator as much as possible. Some of our staff are emergency responders or are retired emergency responders.
Fire Pit or Campfires
None of our facilities have a fire pit or approved campfire space. No campfires or burning is allowed. Any fire damage to the facility indoors or outdoors will result in a "damage/repair" charge.
Gift certificates are available. Gift certificates are valid for 6 months after date of purchase. No refunds are given on gift certificates. You can order gift certificates online at:
Our Bed and Breakfast Guest Inn suites are double or single occupancy and adults only. The suites have no lodging stay minimum with the exception of festival, holiday, wedding weekends - minimum two night stay. Lodging in our cabins, lodges and vacation rental homes are a minimum two night stay unless otherwise posted on our blog or website.
Cost of a lost or not returning a key is $75.00 for the Suites and $125.00 for vacation rentals, cabins, lodges, condos.
Maintenance and Housekeeping
Featherwinds® has on-site staff and maintenance personnel should there be any problems, issues, or concerns during your stay. During the first hour after check in, you are to contact the main office concerning any issues you discover upon arrival. Within the first hour of your stay you should walk through the facility you have booked to make sure there are no issues. Should an issue arise during the course of your stay, you should contact the main office immediately. Please do not wait until checkout to discuss maintenance issues. Contact information is listed at each lodge/cabin near the telephone.
Pets are not allowed at any of our facilities. No pets are allowed even if the pet is kept outside. Our extreme hot and cold temperatures are not good for animals unless they are use to this area. Due to allergies and health issues, pets are not allowed in any of our facilities and we do not provide a clean up service for animals. Day Use Only Guests are not allowed to bring pets. Bringing or allowing pets on our property or in one of our facilities will require extreme cleaning services which will include but not limited to carpet cleaning, wall washing; this will result in an additional fee of at least $500.00 even if the animal is kept outside.
Smoking is not allowed inside any of our facilities, because of state law and because of health issues, we do not allowing smoking our facilities. There is an outside smoking area at each of our facilities. Smoking areas are located or near parking areas. Smoking inside any of our vacation rental homes, lodges, cabins or b and b suites will result in extreme cleaning services starting at $150.00 at the b and b and $500.00 at any of our other facilities.
Social Media - Blog, Twitter
We maintain a web blog to post new specials, available accommodations, special news flashes, updates and special events. We may run lodging specials only available through our blog. Be sure to visit our blog to click "Follow" or enter your email address to receive our blog updates and notifications. You can visit our blog at:
Featherwinds® Lodging Twitter
Our Twitter account is used for accommodation availability, blog post announcements, and updates. You can follow us by looking us up at: @featherwinds or by clicking the button below.